Refund policy

At WINK, we want you to be completely satisfied with your purchase. If you need a different size or style, we offer exchanges on eligible products and aim to make the process as simple as possible.

1. Exchange Only — No Refunds

WINK offers exchanges only and does not provide refunds.

Exchanges are available for eligible products, except Swimwear (all types) and Intimate Wear, including Doll Nighty, due to hygiene considerations.

2. Exchange Timeline

Exchange requests for eligible Nightwear products must be raised within 10 days of receiving the order.

3. Conditions for Exchange

To be eligible for an exchange:

• The product must be unused and unwashed.
• The product must be in its original condition.
• All original tags must be attached and intact.
• The original invoice must be included.
• The product must be securely packed before shipping.

Exchanges are subject to product availability. If your preferred replacement is unavailable, we may offer an alternative product or store credit valid for 13 months.

Shipping charges paid at the time of purchase or while initiating an exchange will not be included in the store credit.

Please note that exchanges due to colour mismatch will not be accepted, as colours may appear slightly different depending on professional photography, lighting, and individual screen settings.

4. How to Initiate an Exchange

Step 1 — Raise an Exchange Request

Email us at winksleepwearshop@gmail.com. with:

• Order Number
• Registered Email ID
• Contact Number
• Reason for Exchange
• Product images, if the exchange is due to a defect or physical damage

Please mention your Order Number as the email subject line.

Our team will review your request and communicate the approval or rejection within 24–48 hours.

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Step 2 — Ship the Product

Once your exchange request is approved, pack the product securely along with the original invoice.

Please courier the package to:

WINK
Block 5 No. 16, Ajmal Khan Rd, Block 5, WEA,
Karol Bagh, New Delhi, Delhi – 110005

The shipping cost for sending the product to WINK will be borne by the customer.

WINK will not be responsible for products lost or damaged during transit.

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Step 3 — Share Your Tracking Details

After shipping the package, email the AWB/Reference Number to:

winksleepwearshop@gmail.com.

This allows our team to track your shipment and process the exchange.

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Step 4 — Quality Check & Exchange

Once we receive the product, it will undergo a Quality Check (QC) based on the exchange conditions mentioned above.

If approved, the replacement product will be shipped within 24–48 hours.

If the product does not meet the exchange conditions, the exchange will be rejected and the product will be sent back to you. You will be notified by email accordingly.

The shipping cost for sending the approved replacement back to you will be borne by WINK.

Our Commitment

Your satisfaction is important to us. We’re committed to making your exchange experience as smooth and convenient as possible.

For any questions regarding your exchange, please contact us at:

Email: winksleepwearshop@gmail.com.
Call / WhatsApp: +91-9868464947